Protecting our customers’ privacy is a top priority at DDN. We are committed to maintaining strong and meaningful privacy protections. The security of your personal information is a significant responsibility, and we value the trust you place in us. This Privacy Policy explains the information we collect, how we use it, and the choices you have regarding certain uses of this information.
This policy applies to all website visitors, app users, customers, buyers, and users who engage with DDN’s services. Additionally, it applies to all products and services provided by DDN, including internet services, digital platforms, and any other related offerings. By accepting this Privacy Policy and the Terms & Conditions during registration or service usage, you expressly consent to the collection, storage, usage, and disclosure of your personal information as outlined in this policy.
We collect information when you communicate with us and when you use our internet services, digital platforms, and customer support channels. This includes personal details such as name, contact information, images, voice recordings, biometric data (if applicable), and payment details.
Additionally, we collect service usage data, including internet browsing activity, network traffic data, IP addresses, device and product identifiers, connection logs, service preferences, and call records. This information is used to establish, manage, and maintain customer accounts and billing records, assess credit and payment risks, deliver and maintain services, and provide technical support. It also helps us monitor network performance, improve service quality, and develop new products.
We may use the collected information for customer authentication, fraud prevention, and security purposes. If you contact us for technical support, we may access your device settings to provide personalized assistance or install necessary applications related to your internet services. When creating an online account or registering on our platforms, we may collect user credentials, passwords, and security questions to verify your identity and ensure secure access.
DDN collaborates with trusted vendors and partners to provide, maintain, repair, and bill for internet and digital services. We share only the necessary information required for these third parties to perform their services on our behalf. For example, payment details may be shared with financial institutions solely for processing transactions, and service-related data may be shared with authorized technical teams for maintenance and troubleshooting.
We require our vendors and partners to protect customer data and strictly limit their usage to the intended purpose. They are not permitted to use this information for independent marketing activities.
In certain circumstances, DDN may disclose information that identifies customers or their devices. Such disclosures may occur in compliance with legal requirements, including court orders, subpoenas, and government directives. We may also disclose information to protect our rights, prevent fraudulent or malicious activities, ensure network security, or resolve legal disputes.
Customer information may be shared with authorized third parties for identity verification, auditing, regulatory compliance, and other legally required purp
DDN prioritizes the security and confidentiality of customer data. We implement industry-standard security measures to protect against unauthorized access, data breaches, and misuse. By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.
If you have any questions regarding our Privacy Policy or how we handle your information, please contact us through our official customer service channels.
